CRM Integration Software (CTI)

Bubble

With Bubble you can integrate your favorite CRM software with almost any telephony system. With an incoming and/or outgoing call, you will immediately see an on screen notifications on your PC with relevant customer information and you can immediately open the customer card or perform another action. Bubble also retains recent call data to easily look up which Bubble user called a specific contact number most recently. After the call, it is possible to automatically save a call registration under the customer card, including the call note you made during the call.

Try our software for free

Top 5 Benefits
CRM Integrations

  • Insight and recording who is calling
  • Direct customer information available
  • Recent call data available of caller
  • Open the customer card directly
  • Fewer actions, time saving

CRM Integration Software (CTI)

Bubble

With Bubble you can integrate your favorite CRM software with almost any telephony system. With an incoming and/or outgoing call, you will immediately see an on screen notifications on your PC with relevant customer information and you can immediately open the customer card or perform another action. Bubble also retains recent call data to easily look up which Bubble user called a specific contact number most recently. After the call, it is possible to automatically save a call registration under the customer card, including the call note you made during the call.

Try our software for free

Top 5 Benefits
CRM Integrations

  • Insight and recording who is calling
  • Direct customer information available
  • Recent call data available of caller
  • Open the customer card directly
  • Fewer actions, time saving

Marketplace 

Curious about the specifications of the integration with your favorite CRM system (for example: Salesforce, Dynamics, SuperOffice, AFAS, SAP, Zoho, etc.)? All information is described in detailed in our marketplace.

Check all CRM integrations in the marketplace

Marketplace 

Curious about the specifications of the integration with your favorite CRM system (for example: Salesforce, Dynamics, SuperOffice, AFAS, SAP, Zoho, etc.)? All information is described in detailed in our marketplace.

Check all CRM integrations in the marketplace

Functions Bubble

Pop-up notification

With an incoming, outgoing and forwarded call, an immediate notification with customer information.

Content pop-up

Determine the content of the pop-up per user, department or organization with info from your CRM application.

Screen & position

Working with multiple screens? Decide at which screen and in what position you want to see the pop-up.

Single sign-on

No need to remember multiple passwords, login with your Microsoft, Google or Apple account.

Auto-hide

Indicate whether you want the pop-up to remain or  to disappear automatically after x time or action.

Visibility

Visible by pop-up notification color change (from gray to green) that a call has been answered.

Multi-languages

Determine the language of the content in the pop-up by adding the words in the language of your choice.

Mute

Mute the pop-ups for a while? Mute the notifications with a simple mouse click until you turn them on again.

Internal callers

Don’t want to see a pop-up when a colleague calls you internally? Possibility to turn this function on or off.

Multi-result

Does a phone number occurs multiple times in your CRM application? Click directly to the next result.

Sorting

Prefer to show contacts first instead of companies when using ‘multi-result’? Decide the order yourself.

Action buttons

Activate up to 4 buttons with actions that your CRM has to offer (e.g. open cliënt card, start timer, etc.)

Callback request

No more typing callback requests, but emailing the customer data directly to your colleague via a button.

Email

Do you want to send the caller an email during a telephone conversation? Activate then this button.

Call control

With call control you can directly answer and end a call via a button in the pop-up notification.

To copy

With the copy function, you have a button that allows you to directly copy data to your clipboard.

Custom action

Do you have other wishes? Configure a custom button to your liking (e.g. call a specific URL or an .exe)

Click to dial

Start an outgoing telephone call with one mouse click from your CRM application or any website.

Select to dial

Is a phone number not clickable in your CRM? With this function you can still make a call.

Remote dialer

A remote dialer is always available on your desktop so that you can start a call quickly and easily.

Retrieve

Click to retrieve completed phone call conversation  popups to show the information again.

Call back

You can recall the phone number again directly from a ‘retrieved pop-up’ with a simple mouse click.

Talk duration

During a phone call, a timer is visible in the pop-up where the duration is displayed in seconds.

Last called with

Display the name of the colleague who last spoke or tried to call the caller in the past 3 months.

Call notes

Immediately record your conversation info in a note so that all information is visible to your colleagues.

Call registration

Call information and call notes can be recorded directly in your CRM under the customer card.

CRM integration

Activate one of our many CRM integrations or use building blocks to develop an CRM integration yourself.

More integrations

You can have multiple CRM integrations active at the same time under one user at no extra cost!

Gateway

If a CRM application itself has a built-in telephony module, Bubble can be used as a gateway.

Telephony system

Bubble connects to almost every telephony system. Is yours not listed yet? Let us know!

Multi-tenant

With this function you are able to be logged in with multipleaccounts at the same time from one workplace.

Profiles

You can configure multiple profiles so that you as a user are able to switch quickly to another profile.

Updates

With a Bubble license you are always entitled to the latest functions that can be installed with one click.

Compatibility

Bubble is available as a native software application for both Windows and macOS users.

Rollout

Via a wizard you can roll out a profile directly to a department or the entire company in a few clicks.

Support

From Bubble you can submit a support ticket in case of calamities so that we can help you in a targeted way.

Disclaimer: some features as mentioned here are not supported by all CRM applications and telephony platforms. View the full product description of your favorite CRM on our marketplace (redcactus.nl/en/marketplace), on our knowledge base (redcactus.nl/en/wiki) or ask your telecom partner for more information.

Red Cactus Partnernetwork

Our software applications, such as the pop-up tool Bubble with which you can integrate your telephony system to your CRM-, ERP- or administration software, are exclusively available through our partner channel.

Learn more about our partners