PBX

Configuration in partner portal

To connect the Asterisk telephony system to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> Asterisk and fill in the details of the Asterisk server. Asterisk is paired with Bubble from this point forward.

Note: Asterisk is linked through the AMI interface. Until Asterisk 11 (Call Manager 1.3) it is not possible to display the caller’s number for an outgoing call. The newer versions do, so the advice is to always upgrade to a higher version when using Bubble. Call Control (button to accept and end calls via the pop-up) is not yet supported.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Asterisk phone connector by double clicking on it.

Video

For the Asterisk platform, we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

To connect the Axeos telephony system (version 4.2.1 and higher) to Bubble, you need to activate API events in the Axeos phonesystem. After that, you only need to enter the endpoint, username and password of the Axeos user in the Bubble software.

Configuration in Axeos

In the Axeos phonesystem you need to activate API events.

Configuration in Bubble Software

Then, in the Bubble software, go to Phone Connectors and activate the Axeos phone connector by double clicking on it. Fill in the endpoint of the Axeos phonesystem and the user credentials. Click on Save and then on verify . Axeos is now connected to Bubble.

Configuration in partner portal

To connect the Broadsoft telephony system to Bubble, go to the customer you want to connect in the partner portal. Click on the tab bubble> broadsoft and enter the Broadsoft user information. Broadsoft is now connected to Bubble.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Broadsoft phone connector by double clicking on it.

Video

For the Broadsoft platform, we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

To link Microsoft Teams to the pop-up software Bubble, PBX licenses are required that you can activate in the Call2Teams portal. It is then necessary to link the PBX licenses to a telephony platform that is supported by Red Cactus.

Call Control Microsoft Teams

Because the Microsoft Teams pop-up itself always appears in the background, it is difficult to answer a call if the user has multiple applications open. The user must first minimize the applications that are open before a call can be answered. With Bubble’s Microsoft Teams Call Control button, that is a thing of the past and a call can be answered directly from the Bubble pop-up. For more information, see the knowledge base below Software> pop up buttons.

Configuration in Bubble Software

To link the ClearVox Nexxt telephony system to Bubble you need the API key of the ClearVox Nexxt user. Then, in the Bubble software, go to Phone Connectors and activate the ClearVox Nexxt phone connector by double clicking on it. Fill in the endpoint* of the ClearVox Nexxt environment and the API key of the user. click on Save and then on verify . ClearVox Nexxt is now connected to Bubble.

* note: if you are unsure about the Endpoint of the ClearVox Nexxt, go in the ClearVox Nexxt to the screen where you copied the user’s API key. below API URLs the first line is the EndPoint you need.

Video

For the ClearVox Nexxt platform, we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

Available soon, see roadmap

roadmap

Configuration in partner portal

To connect the Mitel telephony system to Bubble it is necessary to add the interna lphonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> mitel . From Red Cactus we support both the basic and the advanced method of connecting the Mitel OIG. With the advanced method you can add the certificate and private key (see screenshots). After filling in the data, Mitel is now connected to Bubble.

Basic

Advanced

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Mitel phone connector by double clicking on it.

Video

For the Mitel platform we also have the instruction described above available in video (basic method only, unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

Configuration in partner portal

To link the Kwebbl telephony system to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> kwebbl and copy the Callback URL.

Then, in the Kwebbl telephony environment, go to Institutions> API> Add and enter the Callback URL in the Kwebbl portal.

Then copy the App Client ID and the App Client Secret and enter them in the Bubble partner portal. Kwebbl is now connected to Bubble.

Note: Call Control (button to answer and end calls via the pop-up) is not yet supported by Kwebbl.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Kwebbl phone connector by double clicking on it.

System requirements 

Please note, if you want to integratie the Unify OpenScape Business PBX to any CRM- ERP- application, the PBX must be equipped with the correct licenses and hardware components.

Software

UC user license

Hardware 

Special card, set boostercard.

Configuration in Bubble Software

To link the Unify OpenScape Business telephony system to Bubble you need the user credentials of the Unify OpenScape Business user. Then, in the Bubble software, go to Phone Connectors and activate the Unify OpenScape Business phone connector by double clicking on it. Fill in the endpoint of the Unify OpenScape Business environment and the user credentials. click on Save and then on verify. Unify OpenScape Business is now connected to Bubble.

If you use a leading digit (eg 0) before the telephone number, this may conflict with recognizing the telephone numbers in the CRM- ERP- application. If this is the case, activate the slider at Strip leading zero from phone numbers.

Configuration in partner portal

To link the VoIPGRID telephony system to Bubble, it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> VoIPGRID and copy the VoIPGRID Webhook URL .

Configuration in VoIPGRID portal

In the VoIPGRID portal, go to Management, click on Call Notifications (free module) and add the VoIPGRID Webhook URL here. VoIPGRID is now connected to Bubble.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the VoIPGRID phone connector by double clicking on it. If you also want to activate the click-to-dial function in Bubble for the VoIPGRID platform, you can enter the username and password of the user in the same place, which is equal to the data of the user account in the VoIPGRID platform.

Video

For the VoIPGRID platform we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

Available soon, see roadmap

roadmap

Configuration in partner portal

To connect the Xelion telephony system to Bubble, it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> Xelion and fill in the details of the Xelion server. Note, the username and password must belong to an account with administrator rights. Xelion is now connected to Bubble.

Note: Call Control (button to accept and end calls via the pop-up) is not yet supported by Xelion.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Xelion phone connector by double clicking on it.

General information

Because Yeastar is based on Asterisk, you can use the “Asterisk” telephony connector in our software. We also advice to click on the button below for the Yeastar manual.

Yeastar Documentation

Configuration in partner portal

To connect the Yeastar telephony system to Bubble with the Asterisk connector, it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> Asterisk and fill in the details of the Asterisk server. Asterisk is paired with Bubble from this point forward.

Note: Asterisk is linked through the AMI interface. Until Asterisk 11 (Call Manager 1.3) it is not possible to display the caller’s number for an outgoing call. The newer versions do, so the advice is to always upgrade to a higher version when using Bubble. Call Control (button to accept and end calls via the pop-up) is not yet supported.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Asterisk phone connector by double clicking on it.

Video

For the Asterisk platform, we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

Configuration in partner portal

To connect the 3CX telephony platform to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

On the server

Since 3CX does not have an API, a config file must be placed on the server where the 3CX application is running. At the moment we only support Linux servers (other operating systems on request). To create the link you need the following:

3CX (from version V16) Linux environment
* root access
* unzip utility
* text editor, such as nano/vim

Step 1: copy the file ‘Bubble-3CX-Service v1.0.0.zip’ to /tmp on the Linux server (downloadable in partner portal under customer tab bubble> 3CX )
Step 2: login via SSH

Step 3: Run the following commands to install the service:

sudo -i
unzip -d “/tmp/Bubble-3CX-Service v1.0.0.zip” “/tmp/Bubble-3CX-Service v1.0.0”
cd “/tmp/Bubble-3CX-Service v1.0.0”
chmod +x install.sh
./install.sh
Step 4. Go to the Red Cactus partner portal> reseller> Customers> tab bubble> 3CX. Copy the host, username and API Key values and copy them to /var/lib/3CX-Bubble-Service/config.ini
[bubble] host=3cx.bubble.redcactus.nl
port=8091
username=
api_key=
secure=true
Step 5. Enable automatic startup of 3CX-Bubble service: systemctl enable 3CX-Bubble
Step 6. Start the 3CX-Bubble service: systemctl start 3CX-Bubble

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the 3CX phone connector by double clicking on it. 3CX is now connected to Bubble.