PBX

Configuration in partner portal

To connect the Asterisk telephony system to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> Asterisk and fill in the details of the Asterisk server. Asterisk is paired with Bubble from this point forward.

Note: Asterisk is linked through the AMI interface. Until Asterisk 11 (Call Manager 1.3) it is not possible to display the caller’s number for an outgoing call. The newer versions do, so the advice is to always upgrade to a higher version when using Bubble. Call Control (button to accept and end calls via the pop-up) is not yet supported.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Asterisk phone connector by double clicking on it.

Video

For the Asterisk platform, we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

To connect the Axeos telephony system (version 4.2.1 and higher) to Bubble, you need to activate API events in the Axeos phonesystem. After that, you only need to enter the endpoint, username and password of the Axeos user in the Bubble software.

Configuration in Axeos

In the Axeos phonesystem you need to activate API events.

Configuration in Bubble Software

Then, in the Bubble software, go to Phone Connectors and activate the Axeos phone connector by double clicking on it. Fill in the endpoint of the Axeos phonesystem and the user credentials. Click on Save and then on verify . Axeos is now connected to Bubble.

The Avaya TAPI driver is used to connect the Avaya telephony platform to Bubble.

Configuration in Avaya

Install the Avaya TAPI driver

Configuration in the Bubble Software

In the Bubble software, go to Phone Connectors and activate the TAPI phone connector by double clicking on it. Then select the correct TAPI line and click on ‘save’. Avaya is paired with Bubble from this point forward.

By default, the available lines are automatically retrieved from Windows, but if you want to enter a different line name, is that possible by activating ‘Custom Line Name’.

Configuration in partner portal

To connect the Broadsoft telephony system to Bubble, go to the customer you want to connect in the partner portal. Click on the tab bubble> broadsoft and enter the Broadsoft user information. Broadsoft is now connected to Bubble.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Broadsoft phone connector by double clicking on it.

Video

For the Broadsoft platform, we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

To link Microsoft Teams to the pop-up software Bubble, PBX licenses are required that you can activate in the Call2Teams portal. It is then necessary to link the PBX licenses to a telephony platform that is supported by Red Cactus.

Call Control Microsoft Teams

Because the Microsoft Teams pop-up itself always appears in the background, it is difficult to answer a call if the user has multiple applications open. The user must first minimize the applications that are open before a call can be answered. With Bubble’s Microsoft Teams Call Control button, that is a thing of the past and a call can be answered directly from the Bubble pop-up. For more information, see the knowledge base below Software> pop up buttons.

Configuration in partner portal

To connect the CC4All telephony system to Bubble it is necessary that the e-mail addresses used in CC4All and the Red Cactus partnerportal match. Then go to the tab Bubble > CC4All and fill in the the CC4All domain name.

Then copy the webhook URL from the Red Cactus portal and add it to the CC4All portal based on the following 4 steps:

Step 1: Click on Companies

St2p 2: Click on the Change icon

Step 3: Click on Webhook Settings

Step 4: Paste the Red Cactus webhook URL under Power BI Settings Call Status Address 1 and click Save

You are now successfully connected.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the CC4All phone connector by double clicking on it.

The Cisco TAPI driver is used to connect the Cisco Call Manager telephony platform to Bubble.

Configuration in Cisco Call Manager

Follow the steps “CUCM TAPI user” to “Verify Cisco TAPI Configuration” described on the Cisco knowledge base, click here.

Configuration in the Bubble Software

In the Bubble software, go to Phone Connectors and activate the TAPI phone connector by double clicking on it. Then select the correct TAPI line and click on ‘save’. Cisco Call Manager is connected with Bubble from this point on.

By default, the available lines are automatically retrieved from Windows, but if you want to enter a different line name, is that possible by activating ‘Custom Line Name’.

Configuration in Bubble Software

To link the ClearVox Nexxt telephony system to Bubble you need the API key of the ClearVox Nexxt user. Then, in the Bubble software, go to Phone Connectors and activate the ClearVox Nexxt phone connector by double clicking on it. Fill in the endpoint* of the ClearVox Nexxt environment and the API key of the user. click on Save and then on verify . ClearVox Nexxt is now connected to Bubble.

* note: if you are unsure about the Endpoint of the ClearVox Nexxt, go in the ClearVox Nexxt to the screen where you copied the user’s API key. below API URLs the first line is the EndPoint you need.

Video

For the ClearVox Nexxt platform, we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

Configuration in partner portal

To connect the Dean One – Gamma Communications telephony system to Bubble, go to the customer you want to connect in the partner portal. Click on the tab bubble> broadsoft, select the Gamma Communication endpoint under “BroadSoft provider” and enter the Broadsoft user information. Dean One – Gamma Communications is now connected to Bubble.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Broadsoft phone connector by double clicking on it.

Configuration in partner portal

To connect the Enreach telephony system to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab Bubble> Enreach and copie the Enreach Webhook URL.

Configuration in Enreach portal 

In the Enreach portal, go to the customer and then to Configure XML API. Then fill in the following information:

Host: bubble.redcactus.nl

PAD: (alles wat achter de host komt uit het partnerportal, startend met /webhook…

Poort: 442

Protocol: HTTPS

Methode: POST

Enreach is paired with Bubble from this point forward.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Enreach phone connector by double clicking on it.

Note: deviating functionalities 

Unfortunately, the Enreach telephony platform supports limited functionalities, which means that the product descriptions of the CRM- ERP- integrations in the marketplace may differ in combination with the Enreach platform. The differences compared to other telephony connectors are:

  • Pop-up only appears on incoming calls (not on outgoing calls)
  • Pop-up does not change status when answered and does not disappear automatically on hang up*

* It is possible to configure a timer to make the pop-up disappear automatically (under Notifications > Pop-up settings) or close the pop-up manually at the end of your conversation. If you want to use full call history information, call logging or any other feature that requires a full call flow, you can add the “Enreach Call Simulation Button” to your popup (Notifications > Buttons) to be clicked by the user during a call . The restrictions mentioned here have been notified to Enreach with the hope that they will change this in the future.

Available soon, see roadmap

roadmap

Available soon, see roadmap

roadmap

Configuration in partner portal

To connect the KPN EEN telephony system to Bubble, go to the customer you want to connect in the partner portal. Click on the tab bubble> broadsoft, select the KPN EEN / RoutIT endpoint under “BroadSoft provider” and enter the Broadsoft user information. KPN EEN is now connected to Bubble.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Broadsoft phone connector by double clicking on it.

Configuration in partner portal

To connect the Mitel telephony system to Bubble it is necessary to add the interna lphonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> mitel . From Red Cactus we support both the basic and the advanced method of connecting the Mitel OIG. With the advanced method you can add the certificate and private key (see screenshots). After filling in the data, Mitel is now connected to Bubble.

Basic

Advanced

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Mitel phone connector by double clicking on it. If you are used to working with a leading zero in the Mitel phonesystem, this can cause problems in recognizing the contacts in the CRM-ERP applications. In order for the recognition to take place, it is possible to remove the extra zero by checking the “Strip leading zero from phone numbers” function.

Video

For the Mitel platform we also have the instruction described above available in video (basic method only, unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

Configuration in partner portal

To link the Kwebbl telephony system to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> kwebbl and copy the Callback URL.

Then, in the Kwebbl telephony environment, go to Institutions> API> Add and enter the Callback URL in the Kwebbl portal.

Then copy the App Client ID and the App Client Secret and enter them in the Bubble partner portal. Kwebbl is now connected to Bubble.

Note: Call Control (button to answer and end calls via the pop-up) is not yet supported by Kwebbl.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Kwebbl phone connector by double clicking on it.

Configuration in partner portal

To connect the RoutIT telephony system to Bubble, go to the customer you want to connect in the partner portal. Click on the tab bubble> broadsoft, select the KPN EEN / RoutIT endpoint under “BroadSoft provider” and enter the Broadsoft user information. RoutIT is now connected to Bubble.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Broadsoft phone connector by double clicking on it.

More information available soon

Configuration in partner portal

To connect the T-Mobile Cloud & Clear telephony system to Bubble it is necessary to add the interna lphonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> mitel . From Red Cactus we support both the basic and the advanced method of connecting the Mitel OIG. With the advanced method you can add the certificate and private key (see screenshots). After filling in the data, T-Mobile Cloud & Clear is now connected to Bubble.

Basic

Advanced

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Mitel phone connector by double clicking on it. If you are used to working with a leading zero in the T-Mobile Cloud & Clear phonesystem, this can cause problems in recognizing the contacts in the CRM-ERP applications. In order for the recognition to take place, it is possible to remove the extra zero by checking the “Strip leading zero from phone numbers” function.

Configuration in partner portal

To connect the Tring telephony system to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> Tring and fill in the details of the Tring server. Tring is connected with Bubble from this point forward.

Note: Tring is linked through the AMI interface. Until Tring 11 (Call Manager 1.3) it is not possible to display the caller’s number for an outgoing call. The newer versions do, so the advice is to always upgrade to a higher version when using Bubble. Call Control (button to accept and end calls via the pop-up) is not yet supported.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Tring phone connector by double clicking on it.

System requirements 

Please note, if you want to integratie the Unify OpenScape Business PBX to any CRM- ERP- application, the PBX must be equipped with the correct licenses and hardware components.

Software

UC user license

Hardware 

Special card, set boostercard.

Configuration in Bubble Software

To link the Unify OpenScape Business telephony system to Bubble you need the user credentials of the Unify OpenScape Business user. Then, in the Bubble software, go to Phone Connectors and activate the Unify OpenScape Business phone connector by double clicking on it. Fill in the endpoint of the Unify OpenScape Business environment and the user credentials. click on Save and then on verify. Unify OpenScape Business is now connected to Bubble.

If you use a leading digit (eg 0) before the telephone number, this may conflict with recognizing the telephone numbers in the CRM- ERP- application. If this is the case, activate the slider at Strip leading zero from phone numbers.

To connect the Univerge Blue Connect telephony platform to Bubble, you need to authenticate per user, but first you need to create a Client ID at company level.

Configuration in Univerge Blue Connect on company level (Client ID)

Log in to https://admin.univerge.blue and navigate to Services > Univerge Blue Connect

 

Then click on Apps & Integrations in the menu on the left.

Klik dan in het venster Connect API acces op “Enable Acces” en onder oAuth client ID’s op “+ Add client ID”

Then in the Connect API access window click on “Enable Access” and under oAuth client ID’s on “+ Add client ID

Then fill in the following information:

  1. Name: Bubble
  2. Redirect URI: http://127.0.0.1:57937/oauth2/callback
  3. Select your client type: Confidential client

Click Next and copy the Client ID and Secret key to the Bubble application.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Univerge Blue Connect phone connector by double clicking on it. Then fill in the Client ID and the Client Secret and click on Save. These credentials are the same for all users.

As a final step, click on “Start Authorization” (must be done by all users individually) and you will be redirected to the Univerge Blue Connect platform to authorize. Univerge Blue Connect is now connected to Bubble.

Configuration in partner portal

To connect the Vodafone One Net telephony system to Bubble, go to the customer you want to connect in the partner portal. Click on the tab bubble> broadsoft, select the Vodafone One Net endpoint under “BroadSoft provider” and enter the Broadsoft user information. Vodafone One Net is now connected to Bubble.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Broadsoft phone connector by double clicking on it.

Configuration in partner portal

To link the VoIPGRID telephony system to Bubble, it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> VoIPGRID and copy the VoIPGRID Webhook URL .

Configuration in VoIPGRID portal

In the VoIPGRID portal, go to Management, click on Call Notifications (free module) and add the VoIPGRID Webhook URL here. VoIPGRID is now connected to Bubble.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the VoIPGRID phone connector by double clicking on it. If you also want to activate the click-to-dial function in Bubble for the VoIPGRID platform, you can enter the username and password of the user in the same place, which is equal to the data of the user account in the VoIPGRID platform.

Video

For the VoIPGRID platform we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

To connect the VOIPZeker telephony system to Bubble, you need to add an App template in the VOIPZeker phone system.

Configuration in VOIPZeker

In the VOIPZeker admin panel you need to create an ‘Invitation ID’. You do this by adding an App template via Provisioning > App templates > + Add new template. Then choose in the dropdown menu “RedCactus integration”, give the App any name and click on “Add”.

The “App ID” can then be found in the column “login data” which you need to make the connection in the Red Cactus partner portal.

Configuration in partner portal

To connect the VOIPZeker phone system to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab Bubble > VOIPZeker  and enter the Ivitation ID here and click on ‘Connect API‘. The Invitation ID can be found in the VOIPZeker telephony admin panel, see the description above. VOIPZeker is now connected to Bubble.

Note: Call Control (button to accept and end calls via the pop-up) is not yet supported.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the VOIPZeker phone connector by double clicking on it.

Configuration in partner portal

To connect the Voys telephony system to Bubble, it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> VoIPGRID and copy the VoIPGRID Webhook URL .

Configuration in Voys portal

In the Voys portal, go to Management, click on Call Notifications (free module) and add the VoIPGRID Webhook URL here. Voys is now connected to Bubble.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the VoIPGRID phone connector by double clicking on it. If you also want to activate the click-to-dial function in Bubble for the Voys platform, you can enter the username and password of the user in the same place, which is equal to the data of the user account in the Voys platform.

Configuration in partner portal

To connect the Xelion telephony system to Bubble, it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> Xelion and fill in the details of the Xelion server. Note, the username and password must belong to an account with administrator rights. Xelion is now connected to Bubble.

Note: Call Control (button to accept and end calls via the pop-up) is not yet supported by Xelion.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Xelion phone connector by double clicking on it.

General information

Because Yeastar is based on Asterisk, you can use the “Asterisk” telephony connector in our software. We also advice to click on the button below for the Yeastar manual.

Yeastar Documentation

Configuration in partner portal

To connect the Yeastar telephony system to Bubble with the Asterisk connector, it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

Then go to the tab bubble> Asterisk and fill in the details of the Asterisk server. Asterisk is paired with Bubble from this point forward.

Note: Asterisk is linked through the AMI interface. Until Asterisk 11 (Call Manager 1.3) it is not possible to display the caller’s number for an outgoing call. The newer versions do, so the advice is to always upgrade to a higher version when using Bubble. Call Control (button to accept and end calls via the pop-up) is not yet supported.

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Asterisk phone connector by double clicking on it.

Video

For the Asterisk platform, we also have the instruction described above available in video (unfortunately only in Dutch). Please note, the textual explanations on this knowledge base are always the most up-to-date information. Due to our development speed, it is possible that more functions are available than visible in the videos.

Video training

Configuration in partner portal

To connect the 3CX telephony platform to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

On the server

To make the integration (from V16) you need root access.

Then download the correct 3CX .deb file here and place it on the server where the 3CX PBX is installed. At the moment we only support Linux servers (other operating systems on request). You can also go to the installation files via Bubble > 3CX > click on ‘You can download the latest software here’ at the bottom.

Login via SSH and run the following command to install the service:

sudo dpkg -i 3CX-Bubble-Service.1.1.0.debian.10-x64.deb*

* type in the right filename. 
Go to the Red Cactus partner portal> reseller> Customers> tab bubble> 3CX. Copy the host, username and API Key values and copy them to /var/lib/3CX-Bubble-Service/config.ini
[bubble]
host=3cx.bubble.redcactus.nl
port=8091
username=
api_key=
secure=true
[3cx]
config_file=/var/lib/3cxpbx/Bin/3CXPhoneSystem.ini
As a final step, start the 3CX-Bubble service: sudo systemctl restart 3cx-bubble-service

Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the 3CX phone connector by double clicking on it. 3CX is now connected to Bubble.