Kolibri CRM connector VoIP

With the Kolibri CRM telephony connector, incoming and outgoing calls will generate on screen notifications on your PC. These include customer information contained within Kolibri and you also have the ability open the customer card directly from these notifications. The Zoho connector is part of the Bubble telephony integration from Red Cactus.

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Description

With the Kolibri CRM telephony connector, incoming and outgoing calls will generate on screen notifications on your PC. During the call, a call registration is automatically added to the contact card. It is advisable to add a note during the call in the on screen notification, to enrich customer data so that you can find afterwards what the conversation was about. The on screen pop-up will disappear by itself when the call has finished. Even if the Call Registration screen is not opened, the call will be logged in Kolibri, but without a note.

In addition to displaying patient information in your pop-up, you have also two buttons in  the pop-up that perform the following actions:

  • View contact
  • View agenda

The Bubble application includes fully integrated click-to-dial functionality that works both locally and web-based.

 

Technical

Connecting Bubble – and thus the Kolibri CRM connector – to your telephony system is very straight forward. The procedure is unique to each telephony system but they all have one thing in common, you don’t need to be very technical to do it. The Kolibri software is linked based on an API key. The on screen pop-up of Bubble (and thus the functionalities of the Bubble app) can be disabled, because the on screen pop-up of Kolibri takes over this functionality.

Price

Setup license price per end customer: €450.00*

Setup price per end user: €25.00

Monthly recurring price per end user: €5.00

Rates shown are gross sales prices excluding VAT. Send a mail to receive the partner price list.

*The rate shown includes the license costs for activation from Kolibri.

Bubble can be connected to most telephony systems. Is your telecom provider not listed? No problem, many telecom providers use the same underlying technology, so there is a good chance that we already have a connector for your telephony environment.

Telephone systems

  • Broadsoft
  • Asterisk
  • VoIPGRID
  • ClearVox Nexxt
  • Mitel OIG
  • Kwebbl
  • Call2Teams
  • Xelion
  • 3CX
  • Axeos
  • Unify OpenScape Business
  • Yeastar
  • VOIPZeker (soon, on the roadmap)
  • Gamma Communications (soon, on the roadmap)

Click here to go to the knowledge base.

Bubble supports the following operating systems:

  • Windows
  • macOS (beta)

Deviating functionalities

The only functionalitie that differs between the Windows and macOS version is that the macOS version does not support select&call. Of course, the click & call functionality is supported.

Technical specifications

For more information, check out our knowledgde base > software or click here.

 

If a connector already exists, you can request a test account from a Red Cactus partner. The Red Cactus license is free for 30 days with a maximum of 5 users. Ask for any additional conditions at the Red Cactus partner.

It is possible in Bubble to activate multiple CRM- ERP- connectors under the same user at no extra cost. The license prices shown do not depend on the number of connectors you want to activate per user.

Suppose you have linked your CRM- ERP- software as a primary basis, you can choose to activate another connectors as a secondary basis, for example the Google connector. If the caller's details do not exist in your CRM- ERP- software, the details in this example will still be shown from Google's database.

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