RobinHQ CRM connector VoIP

With the RobinHQ CRM telephony connector, incoming and outgoing calls will generate a tab with all the client information in RobinHQ you need. The RobinHQ CRM connector is part of the Bubble telephony integration from Red Cactus.

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Description

With the RobinHQ CRM telephony connector, incoming and outgoing calls will generate an action which ensures that the customer profile automatically opens in the RobinHQ Conversation Console. The agent is asked to leave a note with the content of the conversation, creating full conversation history under the customer’s profile. All calls are automatically logged and stored in the RobinHQ data warehouse, along with all your other customer service data, to ensure data accuracy. The Bubble application includes fully integrated click-to-dial functionality that works both locally and web-based.

 

Technical

Connecting Bubble – and thus the RobinHQ CRM connector – to your telephony system is very straight forward. The procedure is unique to each telephony system but they all have one thing in common, you don’t need to be very technical to do it. The RobinHQ software is linked based on an API key. The on screen pop-up of Bubble (and thus the functionalities of the Bubble app) can be disabled, because RobinHQ takes over this functionality.

 

Price

Setup price per end customer: €150.00
Setup price per end user: €25.00

Monthly recurring price per end user: €5.00

The rates shown are the gross sales prices excluding VAT. Send an email to receive the partner price list.

Bubble can be connected to most telephony systems. Is your telecom provider not listed? No problem, many telecom providers use the same underlying technology, so there is a good chance that we already have a connector for your telephony environment.

Telephone systems

  • Broadsoft
  • Asterisk
  • VoIPGRID
  • ClearVox Nexxt
  • Mitel OIG
  • Kwebbl
  • Call2Teams
  • Xelion
  • 3CX
  • Axeos
  • Unify OpenScape Business
  • Yeastar
  • VOIPZeker (soon, on the roadmap)
  • Gamma Communications (soon, on the roadmap)

Click here to go to the knowledge base.

Bubble supports the following operating systems:

  • Windows
  • macOS (beta)

Deviating functionalities

The only functionalitie that differs between the Windows and macOS version is that the macOS version does not support select&call. Of course, the click & call functionality is supported.

Technical specifications

For more information, check out our knowledgde base > software or click here.

 

If a connector already exists, you can request a test account from a Red Cactus partner. The Red Cactus license is free for 30 days with a maximum of 5 users. Ask for any additional conditions at the Red Cactus partner.

It is possible in Bubble to activate multiple CRM- ERP- connectors under the same user at no extra cost. The license prices shown do not depend on the number of connectors you want to activate per user.

Suppose you have linked your CRM- ERP- software as a primary basis, you can choose to activate another connectors as a secondary basis, for example the Google connector. If the caller's details do not exist in your CRM- ERP- software, the details in this example will still be shown from Google's database.

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