With the Trengo CRM telephony connector, incoming and outgoing calls will generate on screen notifications on your PC. These include customer information contained within Trengo. A Call Registration is immediately started in Trengo. The Trengo CRM connector is part of the Bubble telephony integration from Red Cactus.
Trengo CRM connector VoIP
Description
Trengo can be configured in two ways:
Option A
Use the Trengo pop-up in Trengo itself which uses Bubble as a gateway.With the Trengo CRM telephony connector, incoming and outgoing calls will generate on screen notifications on your PC. During the call, a call registration is automatically added to an open ticket to which you can add further call information. If no open ticket is found, a new ticket will be opened with the call registration. It is advisable to add a note to the call registration in any case, to enrich customer data.The on screen pop-up will disappear by itself when the call has finished. The Bubble application includes fully integrated click-to-dial functionality that works both locally and web-based.
Option B
If you prefer to use the Bubble on screen pop-up (or both at the same time), you as a user can completely customize the on screen pop-up. The list of data fields available from this CRM connector are as follows:
- Phone number
- Name
- Full name
- Display name
- Last called with feature
In addition to displaying specific data in your pop-up, you can also create up to 4 buttons in the pop-up that can perform various different actions. Trengo specific are as follows:
- View Contact
- View Profile (if linked to contact)
During the call, a call registration is automatically added to an open ticket to which you can add further call information. If no open ticket is found, a new ticket will be opened with the call registration. It is advisable to add a note to the call registration in any case, to enrich customer data.The on screen pop-up will disappear by itself when the call has finished. If the phone number occurs more than once, it is possible to show multiple results with the ‘multi result functionality’ in Bubble. The Bubble application includes fully integrated click-to-dial functionality that works both locally and web-based.
Technical
Connecting Bubble – and thus the Trengo CRM connector – to your telephony system is very straight forward. The procedure is unique to each telephony system but they all have one thing in common, you don’t need to be very technical to do it. The Trengo software is linked based on an API key.
Price
Setup price per end customer: €150.00
Setup price per end user: €25.00
Monthly recurring price per end user: €5.00
The rates shown are the gross sales prices excluding VAT. Send an email to receive the partner price list.
Bubble can be connected to most telephony systems. Is your telecom provider not listed? No problem, many telecom providers use the same underlying technology, so there is a good chance that we already have a connector for your telephony environment.
Telephone systems
- Broadsoft
- Asterisk
- Avaya
- VoIPGRID
- CC4All
- ClearVox Nexxt
- Cisco Call Manager
- Mitel OIG (basic and advanced method)
- Mitel CloudLink
- Kwebbl
- Call2Teams
- Xelion
- 3CX
- Axeos
- Unify OpenScape Business
- Yeastar
- VOIPZeker
- Tring
- Talk Rex
- KPN EEN
- Vodafone One Net
- T-Mobile Cloud & Clear
- RoutIT
- Voys
- Dean One - Gamma Communications
- Univerge Blue Connect
- Elevate
- Voipplay
- Enreach (note, deviating functionalities see knowledgebase)
- Enreach UP
- RingCentral
- Alcatel Rainbow Office
- AT&T Office@Hand
- Atos Unify Office
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Vodafone Business UC
- Dialpad
- UCBee
- Maf
- Webbex
Click here to go to the knowledge base.
Bubble supports the following operating systems:
- Windows
- macOS
Deviating functionalities
The only functionality that differs between the Windows and macOS version is that the macOS version does not support select&call. Of course, the click & call functionality is supported.
Technical specifications
For more information, check out our knowledgde base > software or click here.
If a connector already exists, you can request a test account from a Red Cactus partner. The Red Cactus license is free for 30 days with a maximum of 5 users. Ask for any additional conditions at the Red Cactus partner.
It is possible in Bubble to activate multiple CRM- ERP- connectors under the same user at no extra cost. The license prices shown do not depend on the number of connectors you want to activate per user.
Suppose you have linked your CRM- ERP- software as a primary basis, you can choose to activate another connectors as a secondary basis, for example the Google connector. If the caller's details do not exist in your CRM- ERP- software, the details in this example will still be shown from Google's database.
