Zendesk Talk CRM connector VoIP

With the Zendesk Talk CRM telephony connector, incoming and outgoing calls will generate on screen notifications on your PC. These include customer information contained within Zendesk Talk and you also have the ability open the customer card directly from these notifications. The Zendesk Talk connector is part of the Bubble telephony integration from Red Cactus.

Category: ,

Description

Bubble has a number of unique features. The information displayed in the pop-up, as well as the buttons themselves, can be fully customised based on the end user’s requirements. You also get the pop-up notification when a call is transferred to you from another colleague. You have full control to select which screen the pop-up appears on (for users working with multiple screens). Bubble also retains recent call data to easily look up which Bubble user called a specific contact number most recently. The Bubble application includes fully integrated click-to-dial functionality that works both locally and web-based. As a user you can completely customise the on screen pop-up. The list of data fields available from this CRM connector are as follows:

  • zendesk_id
  • zendesk_name
  • zendesk_email
  • zendesk_created_at
  • zendesk_updated_at
  • zendesk_time_zone
  • zendesk_iana_time_zone
  • zendesk_phone
  • zendesk_shared_phone_number
  • zendesk_photo
  • zendesk_locale_id
  • zendesk_locale
  • zendesk_organization_id
  • zendesk_role
  • zendesk_verified
  • zendesk_external_id
  • zendesk_alias
  • zendesk_active
  • zendesk_shared
  • zendesk_shared_agent
  • zendesk_last_login_at
  • zendesk_two_factor_auth_enabled
  • zendesk_signature
  • zendesk_details
  • zendesk_notes
  • zendesk_role_type
  • zendesk_custom_role_id
  • zendesk_moderator
  • zendesk_ticket_restriction
  • zendesk_only_private_comments
  • zendesk_restricted_agent
  • zendesk_suspended
  • zendesk_default_group_id
  • zendesk_report_csv
  • zendesk_url_user
  • zendesk_organization_url
  • zendesk_organization_name
  • zendesk_organization_shared_tickets
  • zendesk_organization_shared_comments
  • zendesk_organization_external_id
  • zendesk_organization_created_at
  • zendesk_organization_updated_at
  • zendesk_organization_details
  • zendesk_organization_notes
  • zendesk_organization_group_id
  • zendesk_open_tickets
  • zendesk_ticket_url
  • zendesk_ticket_id
  • zendesk_ticket_external_id
  • zendesk_ticket_via_channel
  • zendesk_ticket_via_source_rel
  • zendesk_ticket_created_at
  • zendesk_ticket_updated_at
  • zendesk_ticket_type
  • zendesk_ticket_subject
  • zendesk_ticket_raw_subject
  • zendesk_ticket_description
  • zendesk_ticket_priority
  • zendesk_ticket_status
  • zendesk_ticket_recipient
  • zendesk_ticket_requester_id
  • zendesk_ticket_submitter_id
  • zendesk_ticket_assignee_id
  • zendesk_ticket_organization_id
  • zendesk_ticket_group_id
  • zendesk_ticket_forum_topic_id
  • zendesk_ticket_problem_id
  • zendesk_ticket_has_incidents
  • zendesk_ticket_is_public
  • zendesk_ticket_due_at
  • zendesk_ticket_satisfaction_rating
  • zendesk_ticket_ticket_form_id
  • zendesk_ticket_brand_id
  • zendesk_ticket_allow_channelback
  • zendesk_ticket_allow_attachments
  • zendesk_ticket_result_type

In addition to displaying specific data in your pop-up, you can also create up to 4 buttons in the pop-up that can perform various different actions. Zendesk Talk specific are as follows:

  • Open Card
  • Open Ticket
  • Create Ticket

By default, the Zendesk Talk connector is equipped with the function to automatically log calls in the Zendesk Talk contact card. If the phone number occurs more than once, it is possible to show multiple results with the ‘multi result functionality’ in Bubble.

Bubble does not use the telephony module in Zendesk Talk, so it is not possible to use the dialpad, caller waiting visual and call recording from Zendesk Talk because these are already provided in the telephony platform you have integrated. Of course you can call out from the Zendesk Talk environment by using the select and call key (function of Bubble).

Technical

Connecting Bubble – and thus the Zendesk Talk CRM connector – to your telephony system is very straight forward. The procedure is unique to each telephony system but they all have one thing in common, you don’t need to be very technical to do it. The Zendesk Talk software is linked based on an API key.

Price

Setup price per end customer: €150.00
Setup price per end user: €25.00

Monthly recurring price per end user: €5.00

Note: Rates shown are the gross sales prices excluding VAT. Send a mail to receive the partner price list.

Bubble can be connected to most telephony systems. Is your telecom provider not listed? No problem, many telecom providers use the same underlying technology, so there is a good chance that we already have a connector for your telephony environment.

Telephone systems

  • Broadsoft
  • Asterisk
  • Avaya
  • VoIPGRID
  • CC4All
  • ClearVox Nexxt
  • Cisco Call Manager
  • Mitel OIG
  • Kwebbl
  • Call2Teams
  • Xelion
  • 3CX
  • Axeos
  • Unify OpenScape Business
  • Yeastar
  • VOIPZeker
  • Tring
  • Talk Rex
  • KPN EEN
  • Vodafone One Net
  • T-Mobile Cloud & Clear
  • RoutIT
  • Voys
  • Dean One - Gamma Communications
  • Univerge Blue Connect
  • Enreach (note, deviating functionalities see knowledgebase)
  • Gamma Communications (soon, on the roadmap)
  • FreeSWITCH (soon, on the roadmap)
  • RingCentral (soon, on the roadmap)

Click here to go to the knowledge base.

Bubble supports the following operating systems:

  • Windows
  • macOS

Deviating functionalities

The only functionality that differs between the Windows and macOS version is that the macOS version does not support select&call. Of course, the click & call functionality is supported.

Technical specifications

For more information, check out our knowledgde base > software or click here.

 

If a connector already exists, you can request a test account from a Red Cactus partner. The Red Cactus license is free for 30 days with a maximum of 5 users. Ask for any additional conditions at the Red Cactus partner.

It is possible in Bubble to activate multiple CRM- ERP- connectors under the same user at no extra cost. The license prices shown do not depend on the number of connectors you want to activate per user.

Suppose you have linked your CRM- ERP- software as a primary basis, you can choose to activate another connectors as a secondary basis, for example the Google connector. If the caller's details do not exist in your CRM- ERP- software, the details in this example will still be shown from Google's database.

Go to Top